Refund and Cancellation Policy

At freelanceifi, we strive to provide a seamless and transparent experience for both clients and freelancers. To ensure fairness and clarity, we have outlined our refund and cancellation policy below:

1. Project Cancellation by Clients

  • Clients may cancel a project before a freelancer accepts the offer without any penalties.
  • If a project is canceled after the freelancer has accepted the offer but before any work has been submitted, the client may request a full refund of the escrowed amount.
  • If the freelancer has already submitted work for the project, the refund will be subject to a dispute resolution process to assess the work delivered.

2. Project Cancellation by Freelancers

  • Freelancers may cancel a project before starting the work without penalties.
  • If a freelancer cancels the project after starting work, the client will be eligible for a full refund of the escrowed amount unless both parties agree otherwise.

3. Refund Requests

  • Refund requests can be initiated by clients under the following circumstances:
    • The freelancer fails to deliver the work within the agreed timeline.
    • The delivered work does not meet the agreed-upon requirements.
    • The freelancer becomes unresponsive for an extended period.
  • All refund requests must be submitted within 14 days of the project’s completion date or agreed deadline.

4. Dispute Resolution

  • If there is a disagreement regarding the refund, freelanceifi offers a dispute resolution process.
  • Both clients and freelancers must provide relevant evidence (e.g., communication logs, work samples) to support their claims.
  • Our dispute resolution team will review the case and make a final decision. This decision will be binding for both parties.

5. Non-Refundable Fees

  • Service fees charged by freelanceifi are non-refundable.
  • Any transaction fees incurred during payments or withdrawals are also non-refundable.

6. Partial Refunds

  • Partial refunds may be granted if a portion of the work has been completed and delivered in line with the agreed terms.
  • The amount will be determined based on the progress made and the quality of the delivered work.

7. Force Majeure

  • Refunds and cancellations due to circumstances beyond the control of clients or freelancers (e.g., natural disasters, government regulations) will be evaluated on a case-by-case basis.

8. Policy Updates

  • freelanceifi reserves the right to update this policy at any time. Changes will be communicated through our platform, and continued use of the platform implies acceptance of the updated policy.

9. Contact Us

  • For any questions or concerns regarding this policy, please contact our support team at [support email/contact link].

By using freelanceifi you agree to adhere to this Refund and Cancellation Policy. Our goal is to maintain a fair and trustworthy environment for all users.